About Lightkeepers

Lightkeepers exists because there should be someone you can ask.

We believe people deserve straightforward information, genuine support, and the confidence to navigate the digital world on their own terms.

We're here to watch over your digital safety, not to take over your life.

My name is David Symons. I live in Epsom with Arlo, my English Springer Spaniel and Lightkeepers' unofficial mascot.

I ran John Lewis on Oxford Street, then had my own coffee shops in Surbiton and Twickenham — and felt very much part of the community in both.

But let me tell you what made me start Lightkeepers.

It began with a phone call to my parents. They're in their late eighties and nineties now, still living independently in Cornwall — sharp, sensible people. One evening when I called, my mum had been crying. Someone had rung her saying her Amazon account had been broken into and her money was at risk. She was devastated, and too embarrassed to talk to anyone about it — and being so far away, it was hard for me to help. What struck me most is that she's never even had an Amazon account. It wasn't real. But the fear was.

That same week, my dad told me about a call of his own — a different scam, and one where he'd nearly given information away.My parents are fortunate. They have me, my sister, and the rest of the family to call when something doesn't feel right.

It struck me that many people don't have that, or simply don't know who to ask. Wouldn't it be good if they could find clear, simple information, and trusted local support from a real person?

If any of this sounds familiar, you're exactly who Lightkeepers is for.